RETURNS EXTENSION
Due to the Covid - 19 situation, Returns will be possible beyond the normal period stated below, allowing for self-isolation and the temporary closure of stores. The returns periods will begin from the date stores return to normal operations. Please monitor this website for updates.
STANDARD RETURNS POLICY
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Refunds can be requested within 14 days of the date of dispatch, and exchanged within 30 days from the date of dispatch. If you choose to exchange your item outside of the 14 day refund policy, a refund will not be offered for the exchanged item unless the product is faulty.
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Please note, orders paid using PayPal, Interest Free Credit or any other 3rd party payment methods can only be refunded once received back at our Head Office.
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Please Note: When processing your return we may need to speak with you before we are able to complete the process. If we are unable to make contact with you within 14 days of receiving your item(s), we will return it to the delivery address linked to the order.
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For all returns please email sales@williamthomastimepieces.com and we arrange your return, please give 24 hours response time.